Momentum to Desirable Customer Service

Where does customer service make a huge difference?  Is it when you get that HACK DOUBLE WITH EXTRA CHEESE, and they give you the ‘special’ one without sauce?

Or, is it when you really are spending a little more change than a dollar bill.  Approach a place of business with a few stacks, and then let somebody tell you that you need to hold your horses for a darn minute, senor.

There was an example:

Car dealerships, such as Momentum BMW, offer many automotive products and services to their area customers. The Managers need to be extremely knowledgeable of quality new BMW vehicles, used cars, and value priced parts.

“Momentum carries a comprehensive line of new 2011 - 2012  BMW vehicles, including the X5, M3, 3-Series, 5-Series and 7-Series, making us a good choice as your Houston BMW car dealer.(Momentum BMW-Houston 2/1/2012)”

World-class customer service would fulfill ambitious missions with services including trust, originality, and customers experiencing their dream being brought into mortal wellness. A Manager’s team has to be a strong, and committed staff with experience surpassing the mere satisfaction of the customers' needs.  Flying low passed satisfaction in businesses like Momentum involves spending time in the community, volunteering donations to Houston Children's Charity, Be an Angel Foundation, and Children's Advocates.

Don’t underestimate that momentum = mass • velocity.  The details of the equation are Mass being customer service, and Velocity being overall sales.  Read those plates.

Customers going to buy a car usually expect that after you've agreed to a selling price - whether through negotiating or the Internet or the Fleet Department -- you'll be herded into the Business Office. There, you have to be aggressive. Customers keep in the forefront of their mind that the Business Manager is actually a salesperson working on commission so the car buying game is not over.  “WOULD YOU LIKE TO PLAY A GAME?”

We, as managers, understand that a balance of confidence, humility and knowledge, together with integrity and skill, will make the ideal businessman/woman.

Maintain mass and you will maximize velocity, towards a more than equal customer service experience.